Contact Center

A contact center is sometimes known as an e-contact center or client interaction center. It is the central point for managing customer interactions across multiple channels.

The primary focus of a contact center is to give customers efficient and effective customer service, technical assistance, and sales assistance where necessary.

Typically, one or more call centers make up a contact center. However, it might include various forms of customer contact like webchats, emails, and interactions on social media. A contact center is usually integrated into a business’s customer relationship management strategy.

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