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Purpose Customer Service Report

The purpose of a customer service report is to present custom metrics to identify actionable insights regarding customer experience. A customer service report includes various potential metrics for gauging the overall performance of the company’s customer service department.

Another purpose of a customer service report is to get direct feedback and apply user-generated data for making better decisions. It also offers details regarding field service operations including technicians, customers, and work orders.

Managers and business executives can now access real-time information for faster decision-making.

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