Published by Tim - March 24, 2020

Future of the Field Service Industry

Future of the Field Service Industry

Are you ready for a completely transformed field service industry? We are. 

Diving into the Big Data stream

The flow of information has been more important than the flow of goods. The mobile data traffic has grown 4,000-fold over the past ten years and almost 400-million-fold over the past 15 years. Triggered by an increase in connectivity, the global market has also flourished. The global market flow of goods, services, and finance is continually growing and could triple by 2025 to a mind-blowing 80 trillion dollars.

Of course, none of that is news. We are all aware that data is booming, but what does that mean for you?

Big data gathered from connected devices allows field service business professionals to attain a more predictive approach to maintenance and an increase in customer satisfaction. As companies attempt to move away from corrective maintenance, plenty of new opportunities are here, such as new business models, improved customer engagement, and increased operational efficiency. This could be accomplished through the development of predictive maintenance.

What is predictive field service?

While service delivery starts with an action plan, that rarely comes to life, in reality, many factors are beyond anyone’s control and could foil the best-laid action plans. Although, what if there was a way to predict any complication before it happens? With the right data and a synchronized workforce network, it’s possible to be prepared for the unexpected and sidestep any potential disruption.

Synchronized workforce network

This is straightforward yet highly powerful. Regardless if you are a company that passes the work down to contractors, or reassigns tasks to other vendors, synchronization streamlines the process of job assigning and tracking its progress. Imagine you are a property owner, and you would like to track the progress of a work order, or you want to provide a tenant with high-level service. All these needs can be met easily using the workforce network.

For more field service management trends and best practices, subscribe to our Facebook or Twitter page.

Leave a Reply

Your email address will not be published. Required fields are marked *