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The future of Field Service Industry

In just a couple of years, the Field Service industry could be completely transformed. Instead of customers calling and requesting a fix for their malfunctioning devices, the machine, by gathering and communicating the data to an external system, would allow it to correctly predict and react to the possible malfunction before it occurs. It could then dispatch a robot for a simple fix or a technician for a comprehensive repair.

This still a futuristic scenario, but a future that is possible within the next few years. This is especially plausible considering current strides in artificial intelligence, the Internet of Things, big data, and machine learning.

Diving into the Big Data stream

It has always been that the flow of information was more important than the flow of goods. The mobile data traffic has grown 4,000-fold over the past 10 years and almost 400-million-fold over the past 15 years. Triggered by an increase in connectivity, the global market has also flourished. The global market flow of goods, services, and finance is constantly growing and could triple by 2025 to a mind-blowing 80 trillion dollars.

Of course, none of that is news. We are all aware that data is booming, but what does that mean for you?

Big data gathered from connected devices allows field service business professionals to attain a more predictive approach on maintenance and grow customer satisfaction.

As companies attempt to move away from corrective maintenance, plenty of new opportunities have risen such as new business models, improved customer engagement, and increased operational efficiency. This could all be accomplished through development of predictive maintenance.

What is predictive field service?

While service delivery always starts with an action plan, it never comes to life. In reality, there will be many factors that are beyond the company’s control and could foil the best action plans. But what if there was a way to predict any complication before they happen? With the right data and a synchronized workforce network, it’s possible to be prepared for the unexpected, and sidestep any possible disruption.

Synchronized workforce network

This is a very simple, yet highly powerful feature. Regardless of if you are a company that passes the work down to contractors, or reassigns the work to other vendors, synchronization streamlines the process of assigning work and tracking its progress. Imagine, you are a property owner and you would like to track the progress of a work order, or you want to provide a tenant with a high-level engagement service. All these needs can be easily met using the workforce network.

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